Preparing for your video appointment

It’s our mission to provide mental health access to everyone who needs it. That’s why Cerebral is a 100% remote service. That means you’ll meet with your provider, therapist, and/or care counselor online, using the camera function on your computer or smartphone.

Poor video quality can be very frustrating. For a smooth visit, please take a look at the tips below.

How to ensure a smooth call

We’ve teamed with a video provider named Doxy to conduct our private video sessions. Here are 5 tips from Doxy that will help your visit go as smoothly as possible.

  1. Restart your computer before a call. Other programs running on your computer can take up a lot of its power. They could also be using your camera or microphone. So, before your meeting starts, restart your computer to make sure you have a fresh start.
  2. Use fast Internet with an ethernet cable. A faster internet connection means better video quality. You can use wi-fi, but if your video quality is low, you can improve it by plugging directly into your router with an ethernet cable.
  3. Use a newer computer with plenty of processing speed. Sending and receiving video takes a lot of computer power. Old or slow computers will have a harder time processing the video, which can cause choppiness. 
  4. Use low resolution. If your video is low quality, try lowering the resolution. Using LD or SD requires less bandwidth and computer power than using HD, which will mean less choppiness during your call. 
  5. Use headphones. Computers usually automatically eliminate echo or audio feedback so you won't hear yourself talking through your computer speaker. But if you do hear yourself, using headphones will likely solve the problem. 

How to start your video session

Prior to your visit, we’ll send you reminders that include links to your private, virtual waiting room. When your visit is about to start, just click the link to enter.

Once you’re in the private room, your provider, therapist, or care counselor will join you. You’ll be able to make sure your camera is working properly before the meeting begins.

Share share icon
  • If you are in emotional distress, here are some resources for immediate help:

  • National Suicide Prevention Hotline:
    Call 1-800-273-8255
  • Crisis Text Line:
    Text Home to 741-741
Google Play ButtonApp Store Button

© 2021 Cerebral Inc. All rights reserved.

LegitScript Logo