FAQ's

General Questions

What is Cerebral?
open icon
Who is Cerebral for?
open icon
How does Cerebral work?
open icon
What is Cerebral’s mission?
open icon
Why is Cerebral only available in certain states?
open icon
Do I need a prescription to use Cerebral?
open icon
Can I decide to use a pharmacy near me?
open icon
Do I need to pay for shipping?
open icon
How long will my package take to arrive?
open icon
Is my information safe?
open icon
What should I do if I'm in a crisis?
open icon
How and when can I contact Cerebral?
open icon
Do you treat bipolar disorder?
open icon
Can Cerebral help me with ESA, FMLA, disability, or work excuse paperwork?
open icon

Our Providers

How soon can I see a provider?
open icon
What happens if I miss a video or phone visit with my provider? 
open icon
How do I reschedule?
open icon
I showed up to my video visit with a provider, but my provider wasn't there. What should I do?
open icon
How do I know Cerebral uses real medical providers and pharmacies?
open icon
Can my provider diagnose anxiety, depression, and insomnia?
open icon
I have already been diagnosed with anxiety, depression, or insomnia. Can my provider help me manage the condition?
open icon
Am I required to have a video visit with my provider? 
open icon
Can I change my provider? 
open icon

Our Therapists

What kinds of therapists work at Cerebral?
open icon
What behavioral health techniques do Cerebral therapists use?
open icon
Can I change my therapist?
open icon
How often will I meet with my therapist?
open icon

Our Care Counselors

What is a Care Counselor?
open icon
What behavioral health techniques do Cerebral Care Counselors use?
open icon
Are Care Counselors therapists?
open icon
Can I change my Care Counselor?
open icon

Medication

What medications do you offer?
open icon
Is medication included in the subscription cost?
open icon
How long does it take for the medication to work?
open icon
Can you help me change/get off my medications?
open icon
What should I do if I want to change my medication or dosage?
open icon
Are the generic substitutions Cerebral offers any less safe or effective than the more expensive brand name medications?
open icon
Is there an option to get brand name medications?
open icon
Are antidepressants safe to use?
open icon
What are the side effects of antidepressants?
open icon
How do I request a refill?
open icon
What are as-needed medications and how can I get them?
open icon

Account & Payment

How much does it cost? 
open icon
Can I use insurance?
open icon
How do I receive out of network reimbursement for Cerebral payments?
open icon
Can I get invoices for previous months of service?
open icon
How do I use HSA/FSA to cover my Cerebral subscription?
open icon
Is there a commitment?
open icon
How do I cancel my subscription?
open icon
Why do I have to upload a picture of my face or my government-issued photo ID?
open icon
Can I change my shipping address?
open icon
Can I change my email?
open icon
How do I reset my password?
open icon
How do I update my credit card information?
open icon
Why do I see a $0.01 charge in my bank account?
open icon