FAQ's
General Questions
What is Cerebral?
Who is Cerebral for?
How does Cerebral work?
What is Cerebral’s mission?
Why is Cerebral only available in certain states?
Do I need a prescription to use Cerebral?
Can I decide to use a pharmacy near me?
Do I need to pay for shipping?
How long will my package take to arrive?
Is my information safe?
What should I do if I'm in a crisis?
How and when can I contact Cerebral?
Our Providers
How soon can I see a provider?
What happens if I miss a video visit with my provider?
How do I reschedule?
I showed up to my video visit with a provider, but my provider wasn't there. What should I do?
How do I know Cerebral uses real medical providers and pharmacies?
Can my provider diagnose anxiety, depression, and insomnia?
I have already been diagnosed with anxiety, depression, or insomnia. Can my provider help me manage the condition?
Am I required to have a video visit with my provider?
Can I change my provider?
Our Therapists
What kinds of therapists work at Cerebral?
What behavioral health techniques do Cerebral therapists use?
Can I change my therapist?
How often will I meet with my therapist?
Our Care Counselors
What is a Care Counselor?
What behavioral health techniques do Cerebral Care Counselors use?
Are Care Counselors therapists?
Can I change my Care Counselor?
Medication
What medications do you offer?
Is medication included in the subscription cost?
How long does it take for the medication to work?
Can you help me change/get off my medications?
What should I do if I want to change my medication or dosage?
Are the generic substitutions Cerebral offers any less safe or effective than the more expensive brand name medications?
Is there an option to get brand name medications?
Are antidepressants safe to use?
What are the side effects of antidepressants?
How do I request a refill?
What are as-needed medications and how can I get them?
Account & Payment
How much does it cost?
Can I use insurance?
How do I receive out of network reimbursement for Cerebral payments?
Can I get invoices for previous months of service?
How do I use HSA/FSA to cover my Cerebral subscription?
Is there a commitment?
How do I cancel my subscription?
Why do I have to upload a picture of my face or my government-issued photo ID?
Can I change my shipping address?
Can I change my email?
How do I reset my password?
How do I update my credit card information?
Why do I see a $0.01 charge in my bank account?
