FAQ's

General Questions

What is Cerebral?
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Who is Cerebral for?
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How does Cerebral work?
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What is Cerebral’s mission?
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In which states is Cerebral available?
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Do I need a prescription to use Cerebral?
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Do I need to pay for shipping?
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What should I do if I'm in a crisis?
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How and when can I contact Cerebral?
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Does Cerebral treat bipolar disorder?
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Is there a Cerebral mobile app?
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Our Prescribers

How soon can I see a prescriber?
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How do I know Cerebral uses real medical prescribers and pharmacies?
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I have already been diagnosed with a mental health condition. Can my prescriber help me manage the condition?
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Am I required to have a video visit with my prescriber? 
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Can my prescriber diagnose ADHD?
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Our Therapists

What kinds of therapists work at Cerebral?
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What behavioral health techniques do Cerebral therapists use?
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How often will I meet with my therapist?
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Our Care Counselors

What is a Care Counselor?
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What behavioral health techniques do Cerebral Care Counselors use?
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Are Care Counselors therapists?
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Medication

What medications do you offer?
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Is medication included in the subscription cost?
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Can you help me change/get off my medications?
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Are antidepressants safe to use?
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What are as-needed medications and how can I get them?
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Account & Payment

How much does it cost? 
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Can I use insurance?
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Does Cerebral provide letters of care, FMLA, and ESA documentation?
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Do I need insurance to sign up?
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How does insurance work for my medication?
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How do I use HSA/FSA to cover my Cerebral subscription?
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Is there a commitment?
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How do I cancel my subscription?
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Why do I have to upload a picture of my face or my government-issued photo ID?
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  • If you are in emotional distress, here are some resources for immediate help:

  • National Suicide Prevention Hotline:
    Call 1-800-273-8255
  • Crisis Text Line:
    Text Home to 741-741
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